AI meets EOR: ChatSG - conversational AI chatbot for global HR

When you’re building and managing a global workforce, you can count on two things:

It’s because of these two things we created the global employer of record solution over a decade ago. And it’s why we’ve been working hard to build the latest offering to our EOR—we’re continuing to innovate how companies manage a global workforce. Today, we’ve taken our extensive HR and payroll knowledge base and supercharged it with the power of AI technology. This powerful combination gives you access to insights—in a matter of seconds—that you can use to identify trends, gaps and opportunities.

With ChatSG, you can get the answer to any employment question for any country. ChatSG uses OpenAI’s ChatGPT architecture, but it’s underpinned by our proprietary dataset and analytics capabilities, so you can be sure you’re getting the latest information on local employment legislation.

Using ChatSG is a lot like having a conversation, thanks to its natural language processing technology. You don’t have to think about phrasing questions to maximize keywords. You can just ask what you need to know, and ChatSG answers. For example: Who pays for healthcare in Germany?

You’d learn that healthcare in Germany is a dual system of public and private insurance, and people can choose their coverage based on their income and employment.

You can ask follow-up questions, such as: In Germany, what percentage of my workers’ salary must my business contribute for healthcare?

You’d learn about the contribution breakdown between employers and employees. (The standard contribution for employers is 7.3% of an employee’s gross salary.)

You can even ask ChatSG to do things like compare one country’s laws to another: How does the employer contribution in Germany compare with France?

You’d learn about the similarities and differences in the two countries regarding who pays for healthcare.

And as you’d expect from a tool with a global bent, ChatSG is capable of having these conversation-like exchanges in 40 different languages.

Having a place to get information is great, and that’s not new. After all, as part of our EOR solution, we’ve had expert HR teams around the world, answering our clients’ questions and solving their challenges, for over a decade. What is new—and the game-changer—is the almost instantaneous nature of the breadth of information.

When you’re recruiting, hiring and paying workers internationally, you have to understand the local HR and payroll laws—including when they change—to ensure you’re in compliance. From a strategic growth perspective, equally important is understanding the local HR and payroll laws quickly to inform business decisions.

That’s where ChatSG comes in.

ChatSG can help you explore employment requirements in one country, or get a ballpark on employer social costs in another. You can compare and contrast regulations in your list of target countries, or discover new countries that have appealing tax rates.

Armed with this information from ChatSG, you can then turn to us—we’ll provide the context that only those who are on the ground in the local market can share, and we can have consultative conversations needed to make strategic decisions.

ChatSG is available for free use, and we’re actively testing and gathering feedback to improve the tool.